Once your order has been placed with us, we will contact you to confirm a delivery time. We will then start the process of making your item or preparing your order for dispatch.
Jewellery Items available from stock
We aim to deliver your purchase withing 5-7 working days. If you require your item sooner,
please contact a member of our team to discuss your requirements before placing your order and we will do all we can to meet your requested deadline.
Bespoke Commissions
Our bespoke creations can take a little longer as they are crafted by hand to your specifications. We will inform you during the design process when to expect your order this is generally anywhere between 2-4 weeks from placing your order to delivery. Once your order has been completed and is ready to ship, we will get in touch to confirm a convenient delivery date.
Jewellery Items Made to Order
Please allow 4-6 weeks for special order items with delayed dispatch. These items are hand-made to order. If you require your purchase sooner than the estimated delivery time, please contact us before placing your order and we will do everything we can to meet your required deadline.
Covid 19
Please be advised that we are still able to take orders for all items available on our website during these uncertain times. Our dedicated craftsmen are still able to work even if our business premises is temporarily closed.
Domestic Delivery UK
We offer free fully insured shipping with all purchases sent within the UK and Channel Islands. Our parcels are sent via Royal Mail Special Delivery and are usually guaranteed to be delivered before 1pm the next day. To ensure there is someone available to accept delivery at the billing address we will contact you before sending your order and provide you with a tacking number so you can stay up to date with your parcels progress.
Click and Collect (Once Government Lockdown Rules Allow)
We also offer you the option to collect your online order from our London office. This service is strictly by appointment only. For security purposes you will need a form of photographic ID to be able to enter the building. This service is only available for collection by the person who placed the order and paid for the item. A form of ID and signature will need to be provided on collection. If you wish to collect your purchase in person, please get in touch by phone 0203 3258412 or email us info@thomasoflondon.com, before making your journey.
International Shipping
All orders purchased overseas outside of the UK will be shipped via Fedex. This service is also fully covered by insurance whilst in transit. Upon receipt you will be responsible for any local duties or taxes incurred. Smaller value items may be subject to a shipping charge. Please contact us for further information regarding shipping charges before you place your order with us either via our website, email info@thomasoflondon.com or call on 0044 203 325 8412
Responsibility on Receipt
All orders send by Thomas of London are fully insured whilst in transit, however once your parcel has been received and signed for it becomes the purchaser’s property. We kindly ask that you check your parcel has not been damaged or tampered with in any way before accepting delivery. Should your parcel or item have been damaged in transit we ask that you contact us immediately on 0203 325 8412 and retain all packaging materials.
Returns Process
We are certain that you will be delighted with your purchase from Thomas of London, however your purchase may be returned or exchanged within 14 days of receipt of your order.
Non- Refundable Items
Unfortunately we are unable to accept refunds or exchanges for the following items:
· Personalised Engraved items
· Bespoke or customised pieces made to your personal specification
· Items that have been worn or damaged by wear
· Non resizable rings such as full eternity rings. Please contact us before purchase for assistance or request a free ring sizer.
· Shipping Fees, local taxes or duties outside of the UK
Should you decide to return an item please contact us via email info@thomasoflondon.com or call us on 0203 325 8412 and a member of our team will provide you with instructions on how to return your purchase. Your refund will only be issued once the item has been received by us and inspected by a member of our team. Once your returned item has been checked we will issue a refund to your method of payment and will notify you that your refund has been processed. Please allow 3-5 working days for the refunded payment to process before it shows on your statement.
Please address your returned parcel to:
Thomas of London
100, Hatton Garden
London
EC1N 8NX
Items being sent back must be returned in the same condition as they were received alongside the original paperwork and documents. To avoid any damage whilst in transit please ensure that your item is securely packaged. We cannot be held responsible for any returned parcel lost in transit, please be sure to keep proof of postage or shipping secure for your own records.
Should you decide to return your item please get in touch via our website, email info@thomasoflondon.com or by phone 0203 325 8412 and a member of our team will be happy to assist you with any queries you may have.